FAQ

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Frequently Asked Questions

AUTHENTICITY

Scarfado Luxe focuses on handpicked luxury scarves with a strong emphasis on iconic brands such as Hermès, Ferragamo, Gucci, Dior, Chanel and other collectible designer pieces.
At Scarfado Luxe, every scarf is 100% authentic. Each piece is handpicked, carefully inspected, and verified through a detailed authentication process, including:
  • Fabric and silk quality inspection
  • Hand-rolled hem evaluation
  • Print accuracy and colour consistency
  • Artist signatures and copyright marks
  • Brand-specific identifiers
  • Condition grading and quality check
We only sell pieces that meet genuine luxury standards. No replicas, no inspired pieces, no compromises ever.

RESTOCKS

Most of our scarves are one-of-a-kind vintage pieces, so restocks are not guaranteed. Once a design is sold, it is usually gone. However, we continuously source new luxury scarves from trusted suppliers, so fresh collections will be available from time to time. These items tend to sell quickly, so be sure to set a reminder. For more information and a restock calendar, visit the restocks page.

SHIPPING & DELIVERY

Yes. Every Scarfado Luxe order is shipped with insured and traceable delivery, giving you peace of mind from the moment it leaves us until it arrives safely at your door. Once your order is in the carrier’s possession, we are not responsible for:
  • Lost, stolen, or misdelivered packages
  • Delivery delays caused by the carrier
  • Packages returned due to incorrect or incomplete addresses provided at checkout
However, if you experience any of these issues, please contact us first at scarfadoluxe@gmail.com or you may contact our Customer Service WhatsApp Number +601135570668 so we can assist you in resolving the matter.
We will work directly with the carrier to file a claim, and any refund or replacement is contingent on the carrier’s resolution. Failure to provide requested information (such as proof of loss or damage) may result in the inability to recover a refund.
We currently ship within Malaysia, including Sabah and Sarawak. International shipping can also be arranged upon request.
International customers are responsible for any applicable customs fees, duties, or import taxes imposed by their country. Delays due to customs processing are beyond our control. If an international package is refused or undeliverable, the customer is responsible for any return shipping costs.
Once you order has been dispatched, you will receive an email with your item’s tracking number.
We make every effort to fulfill orders as quickly as possible, typically within 1-3 business days. To follow your shipment, please use the tracking number provided with your order.
I’ve entered the incorrect shipping address, how do I change it? If your order hasn’t shipped and you haven’t received a tracking number, please email scarfadoluxe@gmail.com as soon as possible.

RETURNS

I cannot accept returns; all sales are final at the time of sale. If you have questions about an item before purchasing, please feel free to email scarfadoluxe@gmail.com or DM me on WhatsApp and I will be more than happy to send any additional information or photos you need.

CONSIGNASCRAF

At the moment, we do not offer consignment or selling assistance for customer-owned scarves. Scarfado Luxe only sells pieces that are personally sourced and curated.